7 Questions To Ask Before Getting A VoIP Connection

$55 billion by 2025!

That’s the market-size VoIP will touch by 2025. (Source)

And there’s a good reason behind that! Cost, features, accessibility, quality, and almost everything offered by VoIP is superior to traditional PBX systems.

For example, in a comparison made by Fit Small Business, VoIP amounted to $232.92 for 5 phone lines, whereas the traditional system went over $46 for one, which excludes the setup cost of the traditional phone system ($300).

That is why almost every business is hopping the lane and switching to VoIP. And if you’re one of those businesses too, here’s everything that you need to ask before going all-in.

7 Questions To Ask Before Getting A VoIP Connection

1. Can you explain the overall cost in detail?

There are several key points that you should consider in the costs department.

A. The recurring cost — This comprises the number of lines you would be getting and the cost associated with them per month.

B. Up-front cost — If any hardware is needed for VoIP, it is included in the up-front cost.

C. Lock-in period — Providers use a lock-in period of 12–24 months. If you opt for this, you can reduce the costs even further.

2. How is the call quality?

Quality is one of the major reasons for you choosing VoIP over PBX. Now if the quality won’t be better, why should you even go for the hassle?

Ask the provider about the call quality, frequency, and bandwidth. The other important thing that you should discuss is the amount of impact it will face in bad weather conditions.

3. Do I need to make any changes to the configuration?

Your provider might try to convince you to change the router to get around with SIP VoIP protocol. And if that happens, do not accept it. The providers do this to compensate for the delay while navigation through the firewall.

4. What’s your prior record?

The answer to this question will include the provider’s previous year’s uptime record. With reference to that, you can plan your further actions.

5. How will it match the needs of my employees?

Before asking this question to your provider, discuss the business needs with your employees. The employees know all the ins and outs of the business and will be better suited to put forth their needs.

After you get all the necessary details, tell the provider your needs and check whether the services offered by them coincide with your needs.

6. What are your disaster recovery services?

Disaster recovery services come handy when there is an abrupt loss of service and the database and network are affected.

Thus, get the provider’s disaster recovery capabilities confirmed before you sign the contract.

Tip: Considering the ongoing pandemic, here’s a detailed guide on coronavirus security prevention for businesses.

7. How long have you been in business?

The longer a company has been in business, does not directly mean better quality. It is good to know their previous track record and the amount of experience the provider carries.

With these 7 questions, you will have your most queries cleared about the VoIP phone systems in Phoenix.

Let Blue Fox Group let you a hand while switching from an old PBX service to a cost-effective VoIP.